FAQ

  • What types of baked goods do you offer?

    We offer a variety of French baked goods, including madeleines, choux, tarts, cookies, as well as chocolate covered strawberries & macarons. Check our menu for the full selection!

  • How do I place an order?

    You can place an order directly through our website by selecting your desired items and following the checkout process.

  • I placed an order for pick up, what's next?

    Once you check out, I will reach out to you to confirm a date and time to pick up your order. Unfortunately this self-pick option is not available on the website. If you have not heard back from me within 24 hours of placing your order, please send me an email at sucreandvanille@gmail.com or call/text me at (403) 796-5966.

  • I placed an order for delivery, what's next?

    Once you check out, I will reach out to you to confirm a date and time to deliver your order. Unfortunately this self-pick option is not available on the website. If you have not heard back from me within 24 hours of placing your order, please send me an email at sucreandvanille@gmail.com or call/text me at (403) 796-5966.

  • What are your delivery areas?

    We deliver to Calgary city limits. If you're unsure whether we deliver to your location, feel free to contact us! There is a flat rate of $10 per delivery. You will see the delivery cost during checkout.

  • Can I customize my order?

    Yes! We offer customization options for all of our pastries & chocolate covered strawberries. Please reach out to me prior to placing your order.

  • Do you accept bulk orders?

    Absolutely! For bulk orders, please contact us directly to discuss your needs and pricing.

  • What is your cancellation policy?

    DescripOrders can be canceled up to 48 hours before the scheduled pickup or delivery time for a full refund.

  • Are there any allergens in your products?

    Our baked goods may contain common allergens such as nuts, dairy, and gluten. Please refer to individual product descriptions for specific allergen information.