FAQ
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What types of baked goods do you offer?
We offer a variety of French baked goods, including madeleines, choux, tarts, cookies, as well as chocolate covered strawberries & macarons. Check our menu for the full selection!
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How do I place an order?
You can place an order directly through our website by selecting your desired items and following the checkout process.
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I placed an order for pick up, what's next?
Once you check out, I will reach out to you to confirm a date and time to pick up your order. Unfortunately this self-pick option is not available on the website. If you have not heard back from me within 24 hours of placing your order, please send me an email at sucreandvanille@gmail.com or call/text me at (403) 796-5966.
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I placed an order for delivery, what's next?
Once you check out, I will reach out to you to confirm a date and time to deliver your order. Unfortunately this self-pick option is not available on the website. If you have not heard back from me within 24 hours of placing your order, please send me an email at sucreandvanille@gmail.com or call/text me at (403) 796-5966.
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What are your delivery areas?
We deliver to Calgary city limits. If you're unsure whether we deliver to your location, feel free to contact us! There is a flat rate of $10 per delivery. You will see the delivery cost during checkout.
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Can I customize my order?
Yes! We offer customization options for all of our pastries & chocolate covered strawberries. Please reach out to me prior to placing your order.
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Do you accept bulk orders?
Absolutely! For bulk orders, please contact us directly to discuss your needs and pricing.
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What is your cancellation policy?
DescripOrders can be canceled up to 48 hours before the scheduled pickup or delivery time for a full refund.
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Are there any allergens in your products?
Our baked goods may contain common allergens such as nuts, dairy, and gluten. Please refer to individual product descriptions for specific allergen information.